Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Supplying excellent support on–time is our top priority, so that we support each shared website hosting plan with a 1–hour ticket solution guarantee. After you post a ticket or post an e–mail, our customer support team will do all they possible can to give the most appropriate solution to your case and to supply you with advice in due time.

  • Top quality support service
  • A Top–quality Support Service

  • You can email us 24x7x365 with any issue you have got in connection with our services. Now we have specialists present regularly to give instructions any time required. Feel free to use the ticket system or send us an email at any time, alternatively you can pick up the telephone or use the online chat through working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • TrafficHostCity’s Control Panel includes a detailed practical knowledge base that’s built–into all sections. In each section, you’ll find a Help button which will load for you a list of step–by–step lessons on how to work with a specific function or execute a certain action. Moreover, we have prepared tutorial video lessons to help you get a better idea of the Control Panel’s interface.