Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every assistance request you send to us will be responded to within maximum 60 minutes. If your support ticket or e–mail requires additional assistance from a sysadmin, we will forward it and leave a note to inform you that your matter is being examined. If you take advantage of the Managed Servers package, all of the services included there will be executed at a time of your liking.
An Excellent Customer Care Service
If you need any help while using our Control Panel or with any of the apps that we have installed on the server on your behalf, you can reach our tech support team anytime via the ticketing system. Plus, in case you require assistance administering your server, you can order the Managed Servers package, which includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, data backup storage space, etcetera.
A User–Friendly Help Section
Our Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Control Panel.