A 99.9% Server Uptime
Our shared website hosting platform is based on a solid, first–rate hardware architecture and a heavily customized variation of Linux. That is why, regardless of what your website is, or how many visitors you have, or even in case there is a DDoS attack, our machines will remain up and running and your web sites will remain visible online.
Our shared website hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it is important that you also set up your own network architecture. Because of this, we built a custom–configured internal network in each one of our data centers. Relying on top–drawer Juniper switches and routers, our internal network allows for mind–blowingly fast data transfer speeds and is completely redundant.
Hence, you can enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, regardless of which web hosting service you’ve chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our hosting services, or if you think that they are insufficient, or if you decide that you must use a VPS servers rather than a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain complete control over your domains even if you close your hosting account with us.
24/7 Technical Support
In case you manage a hosting company, your customer service technicians are of foremost importance. For this reason, we’ve mindfully handpicked a very experienced group of customer service technicians, each with many years of expertise behind his back. With their help, our company offers 24x7 support with each of our web hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All support requests are replied to within one hour and our average support ticket response time is just twenty minutes!