Despite the fact that this isn't the mainfactor in order to distinguish a dependable shared website hosting provider from a bad one and a reseller from a real provider, being able to call and speak with a live person is an indicator that you are not using the services of a one-person company and that you can get in touch with somebody every time you're looking for assistance. The phone support for website hosting services may vary from standard to dedicated, thus the problems which can be resolved with a phone call vary depending on the particular company. Usually, these matters are more basic and feature billing or first level tech issues since more difficult problems usually require a support ticket where both you and the system administrators can follow what is going on with a particular issue. Nevertheless, having the option to phone call your provider can save you considerable time and efforts for the numerous small issues that will eventually show up at the time you manage your hosting account.

Phone Support in Shared Website Hosting

Our shared website hosting packages come with telephone support 14 hours per day even on public holidays, which means that if you don't have an account yet, you can phone us and learn more about our solutions or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the number that is nearer to you. If you're a current customer, we can help you in a timely manner with any general and billing issues as well as with various tech matters so as to save you time and efforts - we acknowledge the fact that sometimes it's more convenient to talk with a live person so as to get things done right away. Certainly, some issues cannot be resolved on the telephone, so in such a case you are able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

If you need more information for the semi-dedicated servers that we supply, you will be able to call some of the three support phone lines that we have across the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you are able to check in advance whether our services will be appropriate for your websites. In case you're already our client and you have a semi-dedicated account, you are able to reach us on the phone for fourteen hours a day about any type of billing or common matters. For strictly tech troubles you're able to take advantage of our ticketing system in order to communicate with our tech support as sometroubles just require extra time to be taken care of, but we can help you over the phone with quite a lot of minor tech problems as well, saving you efforts and time.