If you’ve ever got any enquiries with regard to the hosting service in general or if you encounter a problem with your sites, you’ll have to contact the respective web hosting provider’s technical support team. It may not make any difference how soon they will respond if you have an inquiry of a general nature, but an issue such as a faulty web app update, for instance, may result in your website becoming broken or unreachable online. And the longer you wait for the support team to help you, the longer the site will be down. If you offer goods or services online, any downtime will disruptively influence your site and you can lose existing or prospective clients. A lot of web hosting providers, especially resellers, reply to trouble tickets and emails within 24 hours, but in the Internet epoch this is far too long, since visitors will rarely go back to a site that is not working properly over prolonged periods.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using any of our shared website hosting and you’ve got an inquiry or bump into some complication, you can touch base with us 24-7 by opening a trouble ticket or by writing an email and we will make certain that you get an answer in no more than 1 hour. If the issue can be solved, we’ll do it before we get back to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the necessary info – what possible solutions to try, what settings to check, etc. Normally, you will get a response within half an hour max, which implies that waiting around for hours on end or even for more than a day to receive support is something out of the question. Our sixty-minute reply guarantee is valid for any query that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team representatives will be at your disposal at all times and they’ll respond to any trouble ticket that you open through the web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed regardless of whether you’ve got a generic inquiry with regard to your semi-dedicated server or you run into a certain difficulty and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to assist you, as we are available 24/7/365 to attend to any billing, technical or general issue. If you contact us about anything that is within our capability, we’ll sort it out before we reply, which goes to say that you will not have to wait for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will give you the needed details – what possible solutions to try, what steps to take, etc.