When your website hosting company offers live chat support, you will be able to talk to an agent in real-time and find out useful info or get an issue resolved promptly. The main advantage of using chat compared to calling to consult with a live person is that you will need only a computer with access to the web, so you will not pay any charges if you're in another state or country. In addition, it is much simpler to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a much faster approach to contact your website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some problem needs a bit more time to be dealt with, you'll be able to do something different while you wait for guidance on the live chat, so you won't waste time - something that is not possible in case you are on the phone.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all of the shared website hosting that we offer and we will help you with almost everything in real time. In case you do not have an account with our company yet, we will be able to give you more details about the packages in order to help you to select the most suitable plan. In case you are an active customer, we are able to help you with any billing or general matter and with plenty of common technical matters, for example an email address setup in a desktop email client. When you are unable to give us a call for whatever reason or you are in some country where we don't have a local phone number, the live chat will be the best way to contact us. Of course, some issues require more time to examine and test, which means that you'll need to open a ticket to our technicians, still, we're able to save you time and assist you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our future and active customers. If you're searching for a new website hosting account, you are able to chat in real time to one of our agents and get more details about our semi-dedicated servers so as to select the optimal plan for your websites. If you already have an account with us, we will be able to assist you timely with general, billing and 1st level technicalmatters. Although sometimes you will need to open a support ticket as there are situations that can't be resolved on the live chat, we'll be able to assist you with numerous standard tasks, for instance installing an e-mail account in an email client or redirecting one domain name to another. As a result, you'll benefit from timely assistance and you will save many hours.