Integrated Ticketing System

What precisely is an integrated ticketing system and what are the advantages of using one? How does it differ from other kinds of customer support?

If you’ve bought a web hosting plan and you’ve got certain inquiries relating to a given function/feature, or if you have stumbled upon a certain obstacle and you need help, you should be able to contact the respective support team. All hosting providers deploy a ticketing system no matter if they offer other ways of contacting them apart from it or not, because the most effective way to fix a problem most often is to post a ticket. This communication model makes the responses sent by both sides easy to track and enables the support engineers to escalate the issue in the event that, for instance, a server administrator must step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will have to use no less than 2 different accounts to touch base with the client service team and to actually manage the hosting space. Non-stop switching between different accounts might be a burden, not to mention the fact that it requires quite a long time for the majority of web hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while browsing your website files or fine-tuning different account settings. The ticketing system is being closely monitored 24-7-365 by our help desk team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with certain web hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and request info with regards to any technical or billing problem. Moreover, you can see a collection of informational articles, which will help you handle the most common predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or confront a predicament, you can touch base with our client support team members momentarily without the need to use a completely different interface. You can browse your website files or check different account settings while posting a new ticket or reading the response to an old one. In case you have lots of tickets and you’d like to find a particular one, you can use the clever search option, which is available in the Help section. We’ll make sure you obtain an answer in no more than sixty minutes regardless of the essence of your enquiry or problem.