24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 billing, customer and technical support for all of our shared website hosting. Even if you are not our customer yet and you have questions, we will help you right away and give you the necessary info, in order to give you the choice to make the very best decision when you buy your new web hosting account. We are available anytime, including weekends and holidays, and we provide various options for communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we now have a couple of telephone numbers internationally, therefore you're able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget about waiting for a few days to get support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to try our support services even before you obtain a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and basic queries. Our representatives can help you choose the perfect package or provide you with details about our servers, in order to verify if the system requirements for your sites are met. When you are an active customer, you will also be able to contact us through e-mail or via our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that every time you employ these two ways of communication, you'll get an answer within less than an hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other service providers, even big ones, you can compare the reply time since it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server through our company, you'll be able to get in touch with us at any time using various channels and the maximum time that you will have to wait for an answer is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical issue, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any common questions or you'd like to find out about our hosting services before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. In case you need assistance with third-party software that you are unable to set up or manage efficiently, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.