Extensive Online Documentation

A lot of users who start using their 1st hosting account, or change companies, usually have enquiries with respect to how certain operations are done or confront obstacles when setting up different things such as e-mails, site settings, and so on. For this reason, many hosting companies have prepared documentation with common questions and problems in order to help their customers get info swiftly and easily. As a result, the customer service staff representatives can dedicate more time to actual issues that particular clients may be experiencing, because the solution for the minor things will be available on the World Wide Web and clients can deal with them without touching base with the client care team. Having detailed documentation is truly important, particularly for new clients without any prior experience at all, since the hosting service involves an immense amount of features and many individuals can become baffled about what action to take. A good knowledge base can both help you carry out the procedures that you want and discover how the web hosting service functions in general.

Extensive Online Documentation in Shared Website Hosting

If you’ve purchased your first shared website hosting package from our company or have moved your website over to us, you’ll grow used to our services and our in-house built Hepsia Control Panel in a jiffy due to the fact that we have compiled a thorough knowledge base where you can find all the information that you will ever need – both general info regarding the hosting service as a whole and more concrete info about the different functions that you can use and the challenges that you may encounter. The articles are located in two places. The complete article collection can be accessed through the Help section of the Control Panel. You can read relevant articles about the different features in every section of the Control Panel as well. You can learn how to accomplish virtually everything, from enabling an .htaccess file to managing a mailing list, and all the articles offer step-by-step guidelines, so you’ll never become lost on account of an unclear text. Certainly, in case you face a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can contact our client service staff 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated servers, will permit you to access the detailed online support documentation that we have prepared for you. The articles feature general info about our hosting services, instructional guides about the different features that you can use, along with troubleshooting instructions that can help you repair common problems that you may stumble upon. The topics that we have included encompass pretty much everything, from uncomplicated things such as how to host a new domain in your account, to more intricate ones such as which SSH commands can be executed on the semi-dedicated servers. Articles that are dedicated to the features of a particular section of the Control Panel will always be available on the right-hand side of the page that you’re on, while the entire article archive can be accessed through the dedicated Help section.